Our 2 Year Guarantee
Chicco offers a 2 year warranty for manufacturing defects.
This warranty begins from the date of purchase and is valid for the original purchasing individual.
Please retain your proof of purchase (sales receipt).
The warranty is valid in the UK only and needs to be registered.
What is covered:
- Any manufacturing fault to the product.
What is not covered:
- Normal wear and tear:
- Failure to maintain the product as advised in the user instructions;
- Accidental or willful damage;
- Airline damage;
- Repair or modification carried out by non approved retailer;
- Use of non Chicco spare parts or accessories;
- Child outgrowing the product or change of mind;
- Damage to handle foams , wheels and fabrics caused during use.
What to do in the case of defect:
In the first instance, please return to the retailer from where the product was purchased. You will also need to include your proof of purchase.
If the product is found to be defective, Chicco at discretion may provide a spare part, conduct a repair or exchange the product.
Whilst under guarantee, if the defect is found not to be of a manufacturing nature, Chicco reserve the right to charge for any repair carried out or spare part provided.
This guarantee is in addition to and does not replace your statutory rights.
Spare parts may be obtained from our spare parts site.
Artsana UK Ltd Building 1, 2nd Floor Imperial Place Maxwell Road Borehamwood Hertfordshire WD6 1JN
Telephone 01623 750 870 Monday—Friday 9am— 5 pm